MediaCorps Police and Thief Essay Example for Free

MediaCorps Police and Thief Essay 1. Short summary of my understanding of the question and my thesis statement 2. State some obvious similarities and differences between the 2 case studies. 3. Dissect each case study with the following categories in mind: a. Narratives b. Genres c. Representation d. Ideology e. Scenes 4. Conclusion 5. Some other things to think about: a. Give concrete examples. b. Aspects of styles. These two shows are very Singaporean. By this I mean that they contain many elements which are unique to my country, elements which only within the paradigm of our society will resonate with local viewers. Homerun, an Asian remake of the internationally acclaimed Iranian movie Children of Heaven is a movie directed by Jack Neo, who is a local celebrity best known for his comedic prowess and the many comedy shows under his name. Police and Thief is a relatively new weekly half-hour sitcom shown on Channel 5 which has yet to set a foothold in the heart of local audiences. These locally produced shows use, essentially different techniques in many areas to present the story to us while making use of our experiences as Singaporeans to help us understand and appreciate the shows from their story/plot to the surprises and nuances contained within. I will proceed to show you how the techniques used are also more different than similar. A distinction between the two shows is the element of narration. Cause and effect is employed to effectively present the story or stories in the shows. It is not uncommon to find secondary stories in an episode of a situation comedy or sitcom. These are often inserted into the plot and often come together in conclusion at the end of the episode. In Police and Thief, the show starts off on this episode with Lee Tok Kong the main character of the show wanting to get under the blanket with his wife and due to common reasons of tiredness and falling asleep quickly, has his pleas ignored. This scene is related to how Tok Kong later reacts to the wiles of a less than archetypical femme fatale. There is another story inserted in between, which shows how the neighbours sons, Rudy and Rafi having an unspoken conflict over a common love interest. This plot development has no explicit and implicit impact on the main story mentioned earlier. It almost feels like tokenism has taken place, either to fill up the half hour of screen time or to give emphasis to the other characters in the sitcom. In Homerun, it is quickly established that poverty leads to a lack of options and hence with the losing of shoes early into the movie, we see the main cause in the show that explains later effects. The show revolves around how the main characters are thwarted at every attempt to obtain a new pair of shoes or retrieve the old pair. We do not see scenes that have no relation to any other. In fact the entire narration of Homerun is about a search for a cause-shoes. Both the shows have different range of stories. There is less suspense buildup in Police and Thief and this is probably due to restricted narration where both the audience and the characters in the show know the same information at relatively equal times. The only example of unrestricted narration in the recent episode was when Rudy cheated on his promise to his brother Rafi behind his back to get a chance to go out with the girl, Cecilia, they both like. Rafi only found it out in another scene when Cecilia whom similarly does not know of the conflict called their home. In this case, we know more than several characters in the show at a particular time. In Homerun, during the opening sequence of Chew Kiat Kun running errands for his family, it is quickly established that a rag-and-bone man had taken away the pair of shoes which Kiat Kun had put down. Kiat Kun has no idea how the shoes had mysteriously disappeared and hence his sister Seow Fang too. In this scene alone, a beautiful play on camera angle suffices to keep us in suspense till much later in the show. This seemingly passing top down close up scene of the gnarled hands removing the shoes helps to tug hard at our heart strings when we later realize the rag-and-bone man is blind. The above is a good example of how both restricted and unrestricted narration can be developed from one scene. We know who had taken away the shoes (unrestricted narration) but like the characters in the show we have no idea he was blind (restricted narration). These two shows belong to the 2 commonest genres in Singapore. Police and Thief can be classified as belonging to the HDB genre. In fact this plot of this particular sitcom revolves around the conflict faced by two men who live in close proximity. It has an appeal particular to local viewers who are able to appreciate the familiar settings. One example which we can relate to is the scene of Lily, Tok Kongs wife who repeats a punch line in a scene where her face is framed in the center of our common older HDB window panes. It is common to see neighbours walking and talking from the same angle for those who have lived in HDB flats. Homerun is a social commentary and even as it is based in 1965, the year Singapore became independent, it reflects on socio-political situations which were prevalent during the time of filming i.e. the water issue between Malaysia and Singapore. Another genre which is mixed into both these shows is the coffee shop genre, featuring many scenes of meeting and interactions at local coffee shops. We see this in Police and Thief where Tok Kong was being interviewed by a lady near the beginning of the show and in Homerun, Kiat Kun helps out his teacher from school who is close to collapsing from shortness of breath at a roadside coffee shop. There is obvious stereotyping in Police and Thief. Tok Kong is your typical gangster or Ah Beng in colloquial terms. He has wild, pointy gelled hair and wears colourful clothing, even for sleeping attire (Opening scenes). His heavily accented Singapore Colloquial English (SCE) (Dont play with my heart) and his love for techno music scream Ah Beng. He is put in direct contrast with his neighbour and antagonist in the show Sergeant Dollah who is a policeman. Dollah is characterized with short hair, very neat and righteous. These stereotypes alone set the premise for tension and conflict as neighbours. It is akin to Phua Chu Kang versus his sister-in-law Margaret. The stereotypes in Homerun broadly differentiate the rich and the poor. A simple comparison can be made between Beng Soon and Kiat Kun, friends of opposite ends of the economic spectrum whose relationship sours then mends in the course of the show. Beng Soon is cast in shirts, clean with well-gelled hair (in school) and stands at a good head taller than Kiat Kun. His friend however is almost always dirty, with smudges on his singlet and/or face. Even during a game of soccer, Beng Soon provides the soccer boots and he is the only one on the field with soccer socks. Tok Kong as the gangster also becomes an icon easily associated with local shows of similar genres. There is no obvious icon in Homerun. It uses a motif rather, to play out the story. There were multiple scenes of close ups of your Bata white or dirty shoes (in the shops or in the background with Seow Fangs face in the focus). Many scenes of tension started because of shoes e.g. the shoes slipping off and into a canal full of rushing water and even in the scene where Seow Fangs teacher paces as the children are exercising). These scenes feature changes in music, close ups with dialogue in the background, all to draw attention to the motif in the show. During the scene at the well with the confrontation between the two groups of boys, we see wealth being equated with power, that Beng Soon who was the rich one could actually decide who got to use the well. This is perhaps the directors ideology portraying the way Malaysia hordes over us in the water issue. The premise of Homerun revolved around three things: shoes, intelligence and power being associated with wealth. Jack Neo parodies the socio-political situation between Singapore and Malaysia using the three elements with shoes being the water, Singapore being the more intelligent country and power that Malaysia holds over us due to their superior water resource. The two shows end differently too. The end of the sitcom is close without answered questions while the cryptic ending of Homerun leaves us pondering what the director would have us think as we leave the cinema. There is no element of suspense left in Police and Thief to entice the audience to look out for the next episode, unlike a soap opera. Even as both shows make use of our experience to enhance our appreciation and understanding of the shows, they obviously use several different techniques and some similar ones to bring forth the essence of each individual story. These different methods highlight certain elements essential to the plot of the stories and ultimately help us to enjoy the shows as Singaporeans.

Found Metal Art Sculpture: A Guide

Found Metal Art Sculpture: A Guide Found Art (or best know as scrap metal art) is a beautiful and creative way to express yourself and the things that you like. I would like to share with you what types of things that you will need, why, different things, types of things, that you could use and why you should do scrap metal art. Here are some of the categories that I will be hinting on with you; what is it, safety equipment, what you need, the set up, how the different kinds of welding works, why do it, things that you could use, types of metals and the process of creating your art. This Art has been around for Millions of years, but the earliest that they can pin-point was from Marcel Duchamp. He was born in the 19th century but his art didnt really get noticed until the 20th century. Even though it took so long for Marcels work to get noticed it has thrived since then, Junk Art is more active than ever right now. First of all, what is Found Metal? Found art is an unusual type of art that includes creating pieces from found objects that are not usually considered to be artistic in anyway. Most of the objects used in Found Art usually have a completely different purpose and are modified in ways to make them into a piece of art. But to do this you need safety gear. This includes; Safety glasses, Welding helmet(the auto tinted ones are the best to use because when you put your helmet over your face you can actually see. It will darken when a bright light reflects. If you use a non-tinted helmet you will pretty much be doing things by feel.) Then you will need welding gloves(Preferably with no holes for your sake.) A long sleeve shirt and a long sleeved welding jacket, Welding boots(Leather), and boot cut pants. If you are really nervous you could also use a fire resistant apron and ear plugs. Now, you need these because its for you! If youre doing this at your house its up to you but the helmet if to prevent flash burn which can damage your eyes even if its just once if youre not careful. The safety glasses are to prevent the slag that you are chipping off from going in between your helmet and face so you dont burn your eyeballs or any soft tissue around your eyes. You need gloves because the metal gets really hot and so are the rods when they are taken out of the oven. The long sleeve and the jacket is so that when you chip slag it wont catch your clothes on fire and/or burn yourself. Now, this will not completely protect you from chipping it and angling it the right way which will be wrong for you but, it can still get between everything perfectly and burn you, just part of the art. The boot-cut jeans are to put over your boots and not tuck them in because a piece of slag can get in between your pants and boots and burn your feet. You need the leather welding boots, not fluffy boots or tennis shoes because a spark or slag will get on your shoes and burn through them but not it you have leather boots on. Then we move onto the equipment that you will need. To start off with, you need a welding machine (preferably an all welding machine.) This will come with the negative ground clamp that goes on to workstation to pull and guide the puddle where you want it to go, or the direction that you are trying to weld towards. It also comes with all the guns for the three different types of welding: Stick, MIG and TIG. Stick uses welding rods that get clamped into that specific welding device, MIG uses a spool of wire that burns like a stick but doesnt leave any slag to chip off, which is a much cleaner and easier process to go through, and TIG is a gun that produces a lot of heat but you need a filler rod with this one. So, you will use a gun in one hand and a rod in the other. This is kind of a mix between Stick and MIG welding. The set up is fairly simple. You just turn the machine on, pick whatever gun you are going to weld with, get the rod or wire setup. Then you need to pick a number set-up which most of the time is 1. Then you will need to pick the temperature number(how hot you want it to burn.) Be careful with how hot it burns though so that you dont burn through the project or go through the metal on the edges. Usually there is a chart telling you what to put the temperature at depending on the position that you are welding at, the material that you are welding on and how thick the material actually is. Lastly, you need to make sure that wherever you are doing this, the house or building, has enough power to operate the machine. So if you have a 220v machine which is the most common machine make sure that there is at least 230 Vs for that specific use. Do not start welding yet though. Whatever metal that you are using needs to be cleaned off first. Sand off the metal so that dont have scales that flake out from your weld. Make sure to stay close(pretty much right on the metal) or the spark will go out and there will be a burn mark on your project. After each pass make sure to chip off all the coating(slag) and then brush the junk and powder that is released off the metal. Depending on what youre doing and how thick you want it depends on the rod also. The thicker the rod, the thicker the weld will be. The faster you go the less weld that you be there. One last thing to look at when youre welding it the angle that youre holding your rod at. If youre holding the rod straight at the project and welding then that is where your weld will come out of, if youre holding the rod at an angle and welding then the weld and slag will burn off from that angle and it will not come directly from the tip of your rod(the angle will not hurt your pro ject at all.) Just make sure that you watch your puddle and go. How does stick welding work? The welding rod is the piece of wire coated in slag(flux coating) that gets clamped into the stick welding gun that is connected to the machine. A current is fed through this wire which helps to join two pieces of metal together firmly. There are different rods though like, 6013-610-7014 and ect. This just determines the different diameters and other things that make a difference when welding. As just stated thickness determines how much weld is being put down at a time, the smaller the rod, the less weld that goes onto your project. Theres also different types of heat resistance and how resistant the weld is to hydrogen. If you want some people can relate this to the numbers that nail polish has. Those numbers tell you what color it is, the shade of the color and some depending on if it has sparkles in it. This is the same with the welding rods just different meanings. Now, why should you even consider scrap metal art? Why does it even matter? First of all, its a very unique and original art that you create and do by yourself. It saves on scrap or waste that may be laying around which means you can recycle anything that you have. Welding is hard but it is a really good skill to have. When create your art you can literally use anything that you have laying around the house that you thought had no purpose. You can use anything from building demolition things to a simple hanger. You can make anything that you want out of anything that you have! Its really easy, you just need to get an idea of what you want to do first. Generally any type of metal can be put in two different categories; Ferrous and non-ferrous. The difference between Ferrous Non-ferrous metals are that Ferrous Metals mostly contain Iron. They have small amounts of other metals or elements added, to give the required properties. All Ferrous Metals are magnetic and give little resistance to corrosion. The types of Ferrous metals that are most common are any type of steel(regular, Carbon and stainless) Cast Iron and Wrought Iron. The common types of Non-Ferrous metals areÂÂ   aluminium, copper, lead, zinc, nickel, titanium, cobalt, chromium and precious metals. Why should you do scrap metal art? I personally do it because it is fun and it tests me sometimes but mostly because I like to know that Im recycling in a way. Why should you care about that though? In 2015, more than 67 million metric tons of Ferrous Metal was recycled by the U.S. scrap industry which had a value of 30.1 Billion Dollars. A steel mill that uses recycled steel reduces air and water pollution by around 70 percent. Everyday, approximately 100 million steel and tin cans are used by Americans. As for Non-Ferrous, 25,000 statues of Liberties can be built with coppe that the U.S.A. recycles per year. The scrap Aluminum that is thrown away every month in the U.S. is enough to rebuild the entire American airfleet. In 2014, the U.S. Scrap Industry processed .83 million metric tons of aluminum. Now all this means is that we are very wasteful and to make these numbers go down and quit wastings stuff more people can create art out of scrap and reduce these prices. This is why you should care because a lot of metals are going to waste when, now-a-days we can use these objects and make them into art now and not have so much junk around. Now you can finally start welding. Place the pieces where you want them and make sure that that is exactly how you want them. Hold them in place however you can with whatever you will need. Then, with whatever weld method that you choose, start welding! But one other thing that you have to take into consideration is using the welding rod all the way down to the number and letters or else you will just be wasting good rods. A lot of people think that just because youve already struck it its too hard to try and strike again, well, all you have to do is get a scrap piece of metal that you can strike it on again and then scrape the end on something and it will be as good as new. All you have to do now after you get done with you project is to pick up the bad rods that are burnt all the way down, sweep up the slag(flux coating) that you have chipped off, turn off your machine, wrap everything up and put it away and then put the access rods that are still good or havent fully been used back into the heating oven. After everything is done and cleaned up, youre left with a beautiful piece of art made from junk. Finally, to brief you back up on what we have talked about, we have talked a little bit about the history of Found Metal,the first person that they can pinpoint and when it actually started to get noticed, and where I personally learned it from which was the IAI. Ive talked about what Junk Art actually is, the definition of it and what it actually is. Then, I went on to all safety equipment and why you should/need to have them on(it is for your protection). I described how to set up and how everything works,the tools that you will need and what the different uses for them are. Then I explained why you should do this art and gave you some statistics about all the junk there actually is, the main point being that it recycles a lot of waste that, with this art, isnt waste. Ive talked about the different things/ranges of things that you could use that usually no one thinks to use(house demolitions to hangers). I talked about the two different categories that metals are most commonly out in and the most common metals in the two categories(Ferrous and Non-Ferrous Metals, Ferrous being magnet and having Iron in it). Then, I did a guided on how to create what you want to make such as; reshaping, piecing together, holding/supports, welding and then painting if you would like. Lastly, I just talked a little bit about how to clean up and what you will expect when it comes to cleaning up the mess,pick up all the pieces and sweep up.

The Struggle Between Two Sides: Church and State Essay -- christians, c

The separation of the state and church refers to the distinct distance in the relationship that exists between the national state and the organized church. Although the aspect of separation between the state and the church has worked in a number of nations, the degree of separation varies depending on the valid legal policies and laws in relationship with the prevalence views on the religious aspect of the society. In most of the nations that practice such separation, there exists distinct rules and regulation between church and state. However, between the two entities, there will always exists a way through which the two entities will interact and consult each other as individual entities (Hamburger 67). People should not push Christian beliefs on American’s that do not want it , we should stick with our background as a Christian nation because most of American’s categorize themselves as Christians and our country has always been prosperous why change it now. In some nations such as France and Turkey, the level of relations that exists between the nations and the church simply does not contribute to any reforms and law enforcing togetherness. Each of the entities in the nation act independent hence gives diverse opinion concerning issues affecting the nation as a whole. While in other nations such as United Kingdom and Denmark, the constitutional recognizes the official state and the religious organization working together for the common good of the nations (Hall 111). In general, the separation of the church and the state is an aspect that will affect both the involved parties. Gross dictates that, â€Å"†¦.both the nation and its legal departments directly or indirectly depend on the religious organizations† (Gross 192). The contr... ...ishment: Church and State in Nineteenth-century America. Oxford: Oxford UP, 2010. Print. Gross, Michael B. The War against Catholicism: Liberalism and the Anti-Catholic Imagination in Nineteenth-century Germany. Ann Arbor: University of Michigan, 2004. Print. Hall, Timothy L. Separating Church and State: Roger Williams and Religious Liberty. Urbana: University of Illinois, 2007. Print. Hamburger, Philip. Separation of Church and State. Cambridge, Mass. ;London: Harvard UP, 2002. Print. Johnson, Alvin Walter, and Frank H. Yost. Separation of Church and State in the United States,. [Minneapolis?]: Minnesota Archive Editions, 2011. Print. Scherer, Matthew. Beyond Church and State: Democracy, Secularism, and Conversion. Cambridge: Cambridge UP, 2013. Print. Shiffrin, Steven H. The Religious Left and Church-state Relations. Princeton, NJ: Princeton UP, 2012. Print.

The Portrayal of War in On the Idle Hill and The Destruction of Sennach

The Portrayal of War in On the Idle Hill and The Destruction of Sennacherib The structure of these 2 poems are similar but comparisons can be made between "On the idle hill" and "The destruction of Sennacherib" Although the content is similar the title, tone, language, devices, structure and punctuation are very different. In the early 1800's when Byron wrote "The destruction of Sennacherib" a large war campaign was occurring; The Napoleonic Wars. The wars surrounding him would effect his view on war. In the late 1800's when Housman wrote "On the idle hill", no major battle was occurring. However, ironically within 20 years of this poem more "lads" were being sent to the slaughter in World War One. The titles of the two poems are very different. "On the idle hill" portrays a very passive image, whereas "Destruction of Sennacherib" is very active. Byron's poem is a stereotype of war. The title shows action and it brings a sense of all encompassing. Whereas "On the idle hill" shows laziness as "idle" personifies the hill making the start of the poem peaceful and natural. This image contradicts war, which is very ironic. The two poems by Byron and Housman portray war. "On the idle hill" is a very natural affair. "The Destruction of Sennacherib" is a very violent and graphic event. Both of the poems show the beginning and the end of the battle and misses out the actual war. This firstly leaves the battle to the readers imagination so it can be interpreted differently, and secondly it makes the reader concentrate of the consequences. Although Byron's poem doesn't show the battle it has a brutal and horrific image of the aftermath, "the foam of his gasping lay white on the turf." This makes the battle s... ...ay. "On the Idle hill" finishes with two war instruments calling back from the battle. This may be reflecting back to the initial dreamy state. When it says, 'woman bore me, I will rise' it can be read in many different ways. It can be read into as a warning that war may rise again because it is inevitable. Or it can alternatively be read as there being a female influence in nature that will rise up. Altogether it is a positive ending that shows Humanity versus evil. "The Destruction of Sennacherib" has a very religious ending. It ends with the all the soldiers dead. God killed the Assyrians because they killed the holy people. There is a strong reference to nature that may be a reference to God, 'Hath melted like snow'. Both of the poems are ended extremely differently, "On the idle hill" is optimistic and "Destruction of Sennacherib" is pessimistic.

Nat Turners Confessions and Frederick Douglass The Heroic Slave Essay

Nat Turner's Confessions and Frederick Douglass' The Heroic Slave The names of Nat Turner and Frederick Douglass are remembered because of the fame that they earned as black Americans during pre-Civil War slave period. However, their names color the pages of history books for widely different reasons: Nat Turner led one of the greatest slave revolts in almost 150 years of slavery, while Frederick Douglass obtained his freedom and education, going on to become a renowned speaker, author, and public leader. Nat Turner's insurrection in Southampton, Virginia in 1831 was a massacre of over sixty slaveholders and subsequently many slaves as Turner and his alliance of slaves joined together in protest of their enslavement. The story of the revolt, complete with its motives and facts, is recorded in a published document called Nat Turner's Confessions, written by a white lawyer upon interviewing Turner in prison after the insurrection. It is the most accurate and detailed document available on the revolt. Frederick Douglass, on the other hand, after gaining his freedom, published literary works that include his own narrative of his life and some short stories. One of his short stories is a fictional account of a slave revolt called The Heroic Slave. Although it is based on a real life slave revolt, Douglass' work is mostly literary creativity glorifying a strong black leader. By examining the non-fiction document on Turner's revolt and the fiction story written by Douglass, along with variou s aspects of the authors backgrounds, conditions under slavery, and education, this page compares and contrasts the fiction versus non-fiction characteristics of slave revolts. We only know about the childhoods of Douglass and Turner through a... ... a white man, I would have followed willingly and gladly in any honorable enterprise. Our difference of color was the only ground for difference of action." (The Heroic Slave-77) This reveals to the reader the importance to the white mans, the idea of being white and of racial purity. Although this man reveals that Madison was a smart and admirable man, he can not respect him because he is black. References Douglass, Frederick. The Heroic Slave. In Violence In the Black Imagination. Ed, Ronald T. Takaki. New York: Oxford University Press, 1993. Greenberg, Kenneth S., ed.The Confessions Of Nat Turner. New York: St. Martin's Press, 1996. Sale, Maggie. "To Make The Past Useful: Frederick Douglass' Politics of Solidarity." Arizona Quarterly 52.3 (Autumn 1995):25-60. Online. Internet. 12 Nov 1998. Available: http://itech.fgcu.edu/faculty/wohlpart/alra/douglass.htm.

Be Our Guest

Be Our Guest, Inc. Case Analysis Page 1 INDEX 1. Key success factors & company performance†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 3 2. Bank perspective regarding the performance†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 7 3. Bank financing perspective at the end of 1998†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 10 4. Management perspective regarding the bank financing†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 13 5. Exhibit 1 – Annual Income Statements (1994-1997)†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦17 6. Exhibit 2 – Annual Balance Sheets (1994-1997)†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢ € ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 18 7. Exhibit 3 – Quarterly Income Statements 1997†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 19 8. Exhibit 4 – Quarterly Balance Sheets 1997†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦20 9. Exhibit 5 – Forecasting†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦21 10. Exhibit 6 – Annual Ratios†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 22 11. Exhibit 7 – Quarterly Ratios†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 23 Tudor Team Five Page 2 1. What are the key success factors in this equipment rental business? How has the company performed the past few years? Key Success Factors Five of the key success factors are as follows: First, the locat ion of the business is ideal for handling several projects at once. This is due to their central Boston location. The ability to handle everal projects at once gives the company a competitive edge and allows them to attain a performance as close to the full potential of the company as possible. Second, the company’s leaders have been successful in networking to primary and secondary clients. This has aided in growing a business that is based on a foundation of good company/client relationships. These strong relationships have led to significant repeat customers as a strong basis of the company’s revenue. Fostering these relationships throughout the years of the company’s existence has also led to sustained revenue growth year after year. This revenue growth is shown in the financials and, using the Compound Annual Growth Rate, it can be seen that this growth in revenue has been 14. 26% from 1994 to 1997. Third, the executive management is well experienced in the hospitality industry as well as other industries that relate to the successful operation of a business. Stephen Lizio was involved in the food and wine business prior to founding Be Our Guest in 1983. Al Lovata was previously a banker and began his relationship with Be Our Guest as a financial consultant, later joining the organization full-time as the Chief Executive Officer. Lizio and Lovata together form a foundation of strong knowledge of the hospitality Tudor Team Five Page 3 business and the vital knowledge of finance, thus giving the business a core of understanding both its industry and how to manage the money coming into the company. Simone Williamson was brought on to the team and comes from years of experience in the food service business. She also came to the company with strong networking connections in the catering industry in Boston, which further reinforces the second success factor described above. This management team is made up of members that complement ach other’s strengths, as well as provide the necessary skill sets for running a successful business. The fourth key success factor is that the company identified its business plan early on and held its course throughout the years without deviation to business expansions that would have resulted in higher profits but fewer turnovers. This can be seen in the company’s analys is of the potential of The executive team determined that this entering the tent rental market. market, though highly profitable, would result in time delays and longer turnovers and would split their core business. The team recognised that this split could result in lower profitability and splintering of the core business structure. Rather than expand into a low profit margin business â€Å"tents†, in which the management lacks market expertise, they chose to stick to their initial business plan and focus on their key strengths rather than deviate from the company's set fundamentals. This example illustrates that the company followed its original business plan and complied with its mission and vision from the beginning without deviation. In doing so, the company built a strong foundation and upheld the strength of that foundation. The fifth key success factor identified here is the high quality of service as well as the high quality of the rental equipment provided to clients. The executive team recognised early that they could compete in either price or Tudor Team Five Page 4 quality, and the team chose to compete in quality. Part of this high quality service is seen in the company’s dedication to its clients through its willingness to deliver only one table on short notice if a client is in need. Through high quality service, the company has upheld its networking connections to clients by building strong relationships. This high quality service combined with high quality rental equipment products has allowed the company to obtain a competitive edge over its competition, keep that competitive advantage, and foster strong company/client relationships throughout the years. How has the company performed the past few years? Viewpoint – Independent perspective Be Our Guest, Inc. originated in 1983 and is still thriving in a very competitive and volatile industry 14 years later. Over the past few years the company has shown significant growth. We see that Annual sales revenues have consistently risen from 1994 to 1997 with a Compounded Annual Growth Rate (CAGR) of 14. 26%. 1997 was an impressive year for the company with a 22. 7% increase in revenues. Gross Margins were very consistent year over year for 1994 through 1997. Gross margins for 1994, 1995, 1996 and 1997 were 53. 9%, 49%, 52. 63% and 55. 5%, respectively. Be Our Guest, Inc. is doing a solid job of keeping the Costs of Revenue in line with the Sales Revenue. It is a positive sign to see this growth, because we can be assured that the company is staying competitive, while not completely giving in to the pricing crunch. Annual Sales Revenue has a strong CAGR, but it is important and concerning to note that the CAGR of total Operating Expenses is higher. It is about 5% higher and this is very important, because Be Our Guest needs to stay in control of its expenses. Tudor Team Five Page 5 The high and increasing Operating expenses are cutting into the Operating margins, which also cuts into the bottom line. Be Our Guest’s balance sheet shows good signs of liquidity. Current Ratios for the past four years have remained above 1 proving that the company can handle its current liabilities. The current ratios are not extremely high (19941. 7, 1995- 2. 17, 1996- 1. 15 and 1997- 1. 16), but they can cover the current liabilities. It is important to note that the company is operating on a thin line because the current assets are barely covering the current liabilities. This is particularly unpleasant because we are dealing with a company operating in a seasonal business. It is a concern that the curren t ratio slightly eroded after 1995, and this is primarily due to Be Our Guest converting the bank line into long term debt in 1995. The current ratio in 1995 is an outlier, because 2. 17 do not accurately represent the company. The quick ratio is the same as the current ratio for Be Our Guest because they do not have inventory for all of the rental equipment is under property and equipment. They display a good working capital position as well, which is another measure of liquidity. Cash position is a concern for we can see in 1994 and 1997 that they actually had an Overdraft, and for 1995 and 1996 cash is not very high. However, this company is in an industry that is more of a receivables business, so the cash position is not a high concern, especially given that it is covering the current liabilities. Since this is a receivables business it is important to look at the Receivables Turnover ratio, and we find that this is quite consistent, however when comparing to the Payables Turnover ratio we see that they are paying out more quickly than they are receiving, which is a problem. In 1995 they are paying out twice on average before collecting. Be Our Guest needs to focus on getting its receivables in a more timely manner. Tudor Team Five Page 6 2. As the bank loan officer, Anne Granger, how would you view this company? What concerns might you have about the business and the lending elationship? What factors provide a source of comfort when considering the credit risk? Anne will look at Be Our Guest, Inc. with both an annual and quarterly perspective really focusing in on the company’s liquidity, leverage and how they will match up to the covenant ratios established. The company is liquid, but it is not extremely liquid. Be Our Guest, Inc. is barely covering the current liabil ities, and from a banks perspective we would want to see that there are not any concerns in this area. If the company is to become insolvent, we want to be able to get our outstanding balance back. We know that Q1 is the worst quarter for the company, and you can see that for Q1 1997 the company displays a current ratio of . 88, which is simply not good, and means that during that quarter they did not have the ability to pay all current liabilities, therefore having to access the line of credit during this quarter. Q1 is also the hardest month for this company to retain its receivables, which can sometimes be the cause for liquidity problems. The top line growth is great to see, especially in the competitive space that the company operates in, but we also need to examine the rest of the income statement. It is concerning to see the Operating Profit Margin as well as the Interest Coverage Ratio declining year over year. Operating Profit Margin shrinking is a negative because it indicates that the company is not controlling its operating expenses. Interest Coverage Ratio is especially concerning because this ratio indicates the ease of paying the interest on the outstanding debt, and Be Our Guest, Inc. may struggle paying the interest down the road if the ratio continues to decline. Note that the company is currently fully capable of paying for the interest on an annual and quarterly Tudor Team Five Page 7 basis, but the trend downward will be noticed. Be Our Guest, Inc. relies on debt to build the business as you can see from the long term debt to equity ratios. However, the ratios are fairly consistent and it drops down to . 43 in 1997. The company is more than capable to cover the interest of this debt as noted earlier. Cash Flow is being adversely affected due to the abnormally large increase (56%) in G during 1997. According to the footnote on page 4 of the case, a company the size of Be Our Guest should have G sales in 1997 closer to $565,718 rather than the $840,718 that was reported. The bank will keep a particular eye on Cash Flow/Debt Service Ratio and Debt/Tangible Net Worth Ratio along with the bottom line, since the covenants include requirements regarding these. The covenants require the Cash Flow/Debt Service ratio to not be less than 1/25:1, and the company is in line with this covenant on an annual basis. However, the company does not satisfy this covenant when looking at the quarterly figures. Debt/Tangible Net Worth cannot be greater than 2. 00:1, and Be Our Guest, Inc. satisfies this covenant on an annual and quarterly basis. According to the covenants, the company can’t incur two consecutive quarters of net losses; nor incur a net loss for any fiscal year. The company did incur a loss in Q1 1997, but followed with a strong Q2 net profit, so the company is in compliance with this covenant as well. Be Our Guest, Inc. is in a seasonal industry, which is a concern, but even more of a concern is the company’s inability to produce projections. We understand that projections may not be extremely accurate, but it is possible to project through the use of confidence intervals. The bank becomes a little more comfortable with the seasonality because they feel that Al Lovata (former Banker) is aware of the risks associated and has a handle on them. Tudor Team Five Page 8 The balance sheet is decent, but it is not incredibly strong because it is barely covering the current liabilities. As a banker we would also be concerned about the customer makeup. Be Our Guest, Inc. relies heavily on two particular customers (Customer A and B), which make up over 21% of the company’s sales. These two customers make up 1/5 of the company’s budget, and I would like to know if the company has any backup plans in case they lost either of these customers and has performed the due diligence required to make sure its major customers are not insolvency risks themselves. Other than these top two customers, it appears that the customer base is spread out appropriately. The strong covenants in place are a source of comfort for the bank. Not only do they have strong covenants, but the bank also has virtually all of the company’s assets pledged and the shareholders guarantee the loan. Given that this is an S Corporation, the shareholders’ personal assets would be safe, but since these shareholders guaranteed the loan, the bank can go after the personal assets of the shareholders. Be Our Guest, Inc. is not a start-up company, and it has been in operation since 1983, so there is a level of comfort knowing that this company has been around for over 10 years and has been remotely successful during this time as well. It has great management in place who each contributes strong and complimentary experiences along with a level of expertise. This company is focused and driven to provide the best service they can within the industry, and they have been rewarded for it with the 1997 Small Business Firm of the Year. While Be Our Guest may not be the greatest risk, there are provisions in place and aspects of the company that make Be Our Guest an acceptable risk for the bank. Tudor Team Five Page 9 3. How much total bank financing will the company need at the end of 1998, including both the short-term borrowing under the bank credit line and the outstanding amount of the term loan? For convenience, assume that 1998 sales are $3,000,000. ) In order to estimate how much total bank financing the company will need at the end of 1998, there are two possible ways of forecasting the financial results in terms of balance sheet and income statement. The analysis must take into account the highly unpredictable, seasonal nature of the business. Due to this seasonality, there is high level of uncertainty whichever forecasting method is applied. The first method is to estimate the future income statement based on a trend or horizontal analysis. In this specific case, a compound annual growth rate (CAGR) for each item on the income statement was calculated for the years 1994-1997. With regards to revenue, $3,000,000 for 1998 was accounted for in the calculation. This analysis shows an increase in G due to the unusual increase in G the previous year (1996-1997) affecting the CAGR in 1998. Consequently, the income statement shows a loss in the Net Earnings when applying this method. The second method is to calculate the costs of revenue based on the percentage impact of each item of cost on the total revenue in 1997 (vertical analysis). This analysis, according to us, seems more logical in itself and also leads to a much more positive outlook for 1998 (Net Earnings of $99,408). The result would be sustainable for the business. Two more steps are necessary to forecast the financing needs for the year 1998: Tudor Team Five Page 10 The first step is repayment of the line of credit for the short-term liabilities ($140,000+$3,498). The second step is better management of the seasonality, especially for quarters 1 and 4 which are the most risky quarters for the business. Given that Net Earnings are around $68,096, the line of credit needs to cover the difference ($75,402). Taking into consideration the seasonality, calculated as operating cash flow (refer to case – covenants), there should be no liquidity problems year-end 1998. The cash flow available at the end of 1998 completely covers the losses in Q1 and Q4. The company should keep the line of credit, because debt is incurred upon the credit line only when used. The management, however, should only use the credit line when absolutely necessary. Finally, the company should convert approximately $75,000 of the $140,000 of the line of credit into long-term debt because it will cost less in terms of interest. In addition, the company should increase the long-term debt accordingly (based on the strategy regarding future investments; see answer to question 4). Assuming that the long-term loan is amortised in a constant manner, with approximately 25% payoff per year as â€Å"current instalment of term note†, shown to be the same figure as 1997 ($75,268) which is calculated based on the term note payable less current instalment of $168,043 for 1998. Tudor Team Five Page 11 Proposed here is a two-step approach for financing the investment: The first step is to obtain another long-term loan of $200,000 to change and improve the phone and IT systems. This will lead to a better position to judge the current market needs to revise and produce a strong strategy for the business in terms of efficiency, profitability and long-term outlook. Once this step is accomplished, by 1999, the company should obtain yet another long-term loan. Regarding the possibility of an acquisition, if Be Our Guest makes an acquisition, it can do so through a leveraged-buyout. Therefore, taking on the debt of the company being acquired and funding the other part of the acquisition by selling part of the equity of Be Our Guest (Following the financial restructuring and the increase in efficiency the value of the stock will increase). Asking for a loan for an acquisition today would not be reasonable, nor is it likely that the bank would agree to issue the loan. Currently, the financial ratios of the company do not justify an acquisition. Therefore, starting off with a smaller loan to improve the company running in terms of efficiency and infrastructure will be of greater value. In total the company should take the following long-term loans: $75,000 (line of credit converted into long-term loan) $200,000 (investment) $168,000 (outstanding long-term loan) Total long-term loans in the Balance Sheet by end of 1998: $443,000 As already mentioned before, the line of credit should remain available at the same level as before ($140,000) since it is only paid for if used (expected 1998: fully available). Tudor Team Five Page 12 4. What should Al Lovata and Simone Williamson ask for when talking with the bank? If the company needs additional bank financing, should the increase be provided by an increase in the credit line, or should the size of the term loan be increased to meet the need? Should they ask for some relaxation or change in the loan covenants, particularly the personal guarantees that they have provided at the bank’s request? Al Lovata and Simone Wiliamson should approach Anne Granger in a confident way. Be Our Guest’s balance sheet is fairly strong and fairly liquid, the income statement shows signs of growth and the company is generally doing well. Hence Be Our Guest can take a confident stand to discuss the covenants openly with the bank in order to reach some relaxation on the strict terms. They need to work with the bank to: *lower the rate *review the requirements of personal guarantees for the loan Be our Guest Inc. can consider the possibility of going to another bank if State Street holds their ground on these strict covenants Considering the current and past status of the balance sheets and income statements it is realistic to assume that Be Our Guest, Inc. would not have much difficulty to find a new lender who would agree on different, more relaxed terms of covenants. The company mainly needs the line of credit to finance the seasonal effects of Q1, which could be reduced by a solid growth or expansion plan or merely revising the company’s HR strategy regarding the full-time staff during Q1. Tudor Team Five Page 13 For example, they could reduce the staff’s hours, which would keep them on a full-time employment base but would reduce the G costs for this particular quarter; or they could put the full-time staff on a strategic rotation plan which incorporates the poor business of quarter 1 but leaves options in case of unexpected business in this time period which would also reduce the general G costs and still leave the company in a good position to handle short-term notice business. Regarding the interest for outstanding borrowings on the credit line as well as the interest for the long-term loan, it has been reliably covered and there is no immediate reason to believe that this will change. Any future increase of the long-term loan to drive the growth of the company in terms of business expansion or increasing assets can only be interpreted in a positive way seeing that the revenues have shown to increase with all previous growth-measures. State Street bank should recognise the company’s solid management foundations and the well-going business over the past years and keep their good standing with Be Our Guest, Inc. Lovata and Williamson want to be prepared for future growth. The way to growth has been identified in two possible options, completing an acquisition or expanding their product line. Both of these strategies need to be supported by a consistent long term plan in order to finance their investment needs. Pertaining to this reason, for funding their growth they should ask the bank to extend their long term lend (clearly cheaper than a revolving credit) and moreover ask to re-negotiate the interest rate (too high especially to be a â€Å"prime rate†). Additionally each growth plan in the first few years needs patience and flexibility in terms of managing losses, therefore it would be crucial to review Tudor Team Five Page 14 at least part of the current covenants, like prohibiting two consecutive quarters of net losses and avoiding a net loss for any fiscal year. Taking into account that they are in a good financial position and that the extra money they would need is for future expansions and growth of the company, refinancing its existing debt to obtain better terms, could be quite reasonable. Moreover the company has a fairly strong balance sheet and profitable growth, so it has plenty of bargaining power to negotiate a better deal with the bank. The only negative item is given by the decrease in the last 4 years of the â€Å"net income†, but again it is an issue suggested by a covenant (distribute more than 50% of the earnings to the principals). It is probably the most useless and most dangerous of the list as it is leading the owners to distribute the profit thereby increasing the G costs. Definitely, another crucial aspect is about liquidity pain, especially for an already seasoned business as that of â€Å"Be Our Guest†. In this case they should consider converting some of their revolving credit to term debt (cheaper) making line of credit available, which is currently fully used (coherently to the 1998 expected cash position, answer 3). In this sense the best deal for â€Å"Be Our Guest† might be to invest in a business that generates revenue during current slow seasons and eases the firm's reliance on credit for working capital. Thus even if the tents business could be apparently external to the â€Å"Be Our Guest† business model this business expansion should be taken into consideration. It is not only a new source of profit but will also enable profits for the current business in the slow seasons (tents are mainly set off in the rainy and cold seasons like fall and winter). However, they should be able to distinguish between long term debt and short term line of credit, using the first one for investments and the second one to manage liquidity pain periods. Tudor Team Five Page 15 Leaving aside its convenience in general, the nature of the long-term debt, makes the development of the financial plan easier by providing the exact future payment scheme. On the contrary the line of credit is extremely useful to manage liquidity pain periods but should be paid back quickly or converted in term loan. Finally while refinanced bank loans for now may be adequate to finance the company, it may not be enough for future plans and therefore curb the expansion (current debt/tangible worth ratio is already higher than 1). They should consider a different way of raising funds e. g. from selling equity. Reviewing the personal guarantees is fundamental in order to attract new investor and to manage the company differently. Be Our Guest was created as a business idea and for many years ran more like a family business but now it is a profitable firm that should be managed in terms of efficiency and profitability. This leads to two necessary actions: one by the State Bank, to get rid of the covenant including the personal guarantee of the loan by the management; and second by Be Our Guest, Inc. to review their company status. In terms of the State Bank, it will be essential to convince Anne Granger to remove the covenant regarding the guarantee for the long-term loan. From the point of view of the management of Be our Guest, Inc. they need to review their company status. Only when they successfully separate the business from the family-business approach on which terms Be Our Guest, Inc. as founded, they can attract future investors. Tudor Team Five Page 16 Exhibit 1 – Annual Income Statements (1994-1997) Tudor Team Five Page 17 Exhibit 2 – Annual Balance Sheets (1994-1997) Tudor Team Five Page 18 Exhibit 3 – Quarterly Income Statements 1997 Tudor Team Five Page 19 Exhibit 4 – Quarterly Balance Sheets 1997 Tudor Team Five Page 20 Exhibit 5 – Forecasting Tudor Team Five Page 21 Exhibit 6 – Annual Ratios Tudor Team Five Page 22 Exhibit 7 – Quarterly Ratios Tudor Team Five Page 23

Impact of Hrd Mechanism on Emotional Intelligence

Firstly, we cannot express sufficient appreciation to our advisor Mrs. Koran Taker. We are fortunate to have such a passionate and exemplary advisor. Her patience and support enabled us to overcome the challenges encountered by us during our entire journey as an MBA student. She has read our dissertation literally word by word and provided insightful and invaluable feedback that we would not have been able to receive from anyone else. We have truly learned from her how to live as a scholar, a teacher, and a Mentor. We also thank our H. O. D. Ms.Supreme Sinai, for building our inundation as a researcher and teaching us how to write a dissertation. We owe a debt of gratitude to all of the Lovely Professional University colleagues in the program. We also want to thank members of LEAP for their prayers and support. They treated us like their own family. Our love and appreciation go to our family for their endless support. Special thanks to our parent's, who have provided all of the wonde rful opportunities in our life. Executive Summary Emotional intelligence is gaining prevalence in all the walks of personal and professional lives of individual as well as the organizations.With the increasing individual adapt better and manage a meaningful work life with enhanced values and ethical standards. It is desirous on the part of the organizations to tap this potential and lead the company towards an ethical work environment leading to effective performance and heightened satisfaction. With this forethought in mind, the current paper sets out to examine the relationship between the dimensions of emotional intelligence and HARD climate at workplace in Indian Banking sectors.The results suggest that emotional intelligence and its dimensions are significantly related to HARD climate at workplace and variables of emotional intelligence namely, elf awareness, interpersonal connectivity and emotional regulation have a predictive relationship with HARD Climate at workplace. In th is study, it was investigated whether there is any impact of HARD Climate on emotional intelligence (II). A survey questionnaire was administered to 1 50 employees from different Banks in Calendar.In this context, HARD is playing an important role in the organizations. HER meaner employees in organization, who work to increase the profit for organization. Development, it is acquisition of capabilities that are needed to do the present Job, or the future expected Job. HARD is the process of helping people to acquire competencies. Climate, this is an overall feeling that is conveyed by the physical layout, the way employees interact and the way members of the organization conduct themselves with outsiders.Organizational climate is a set of characteristics of an organization. To survive it is very essential for an organization to adapt itself to the changes in the environment and also continuously prepare their employees to meet the challenges; this will have a positive impact on the o rganization. The HARD climate is changing due to some factors which are influencing change in the business scenario which are globalization, merger and acquisitions, technology, outsourcing. The HARD climate plays a crucial role in determining organizational performance.The objective of incorporating HARD mechanism is to develop the individual as a person to continuously recognize, develop and use their potential. This will develop the individual in relation to their Job and their future expected role. The overall impact would be the development of the organization as a whole to promote capabilities of the employees. This would create a climate conducive to accomplish organizational effectiveness. The success of an organization largely depends on the favorable HARD climate.Existence of a favorable HARD climate will give space to a supportive atmosphere which allows the employees to improve their skills. A proper functioning HARD climate is like an investment on employees which will lead to higher returns in terms of increased performance. The employee giving higher performances will definitely be content with his Job and personal development and will step to the other level of emotionally stable. HARD mechanisms are required for the growth of a company and the idea is that the entire process should be transparent and known to all the employees.The real concern is to find out the area which needs which needs improvement. There are many HARD mechanisms available to develop the competencies and skills of employees and improve the overall organizational climate. The HARD mechanisms are like performance appraisal, potential appraisal, feedback [5] resource planning, recruitment, selection and placement. Besides this, trend in the organizations is changing these days. To attain personal and organizational success the factors required go beyond the intellect, such as maturity, empathy, communication, stability.To understand and manage emotions is very much important when working in an organization. We are all aware of IQ or intelligence quotient. But we are not much familiar with emotional intelligence. Emotional intelligence was popularized by Daniel Coleman in his book, Emotional Intelligence. The concept of emotional intelligence is a broad term that encompasses a wide range of individual inherent skills and capabilities, usually called soft skills or inter and intra-personal skills, which fall outside the category of that are outside the conventional skills and knowledge.Emotional intelligence is more like being fully acquaint of our own emotions and behavior pattern and their dynamic relationship with traditional intelligence. The emotionally intelligent person will be able to handle pressures and adapt to the continuous work related changes. Both emotional intelligence and cognitive intelligence are like two sides of the coin which are really essential for the human mind. It is said that if one is lacking the other part has to be compensa ted to accustom and survival. Since 1990, Peter Salvoes and John D.Mayer have been the leading researchers on emotional intelligence. In their influential article â€Å"Emotional Intelligence,† they defined emotional intelligence as, â€Å"the subset of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to criminate among them and to use this information to guide one's thinking and actions† (1990). As they defined emotional intelligence, they also proposed four branches of emotional intelligence which are perceiving emotions, reasoning with emotions, understanding emotions and managing emotions.The idea is to see that if good HARD climate helps in retaining the employees and increase their level of motivation to perform better and stay in the organization. The purpose of the study is to study about what are the implications of HARD mechanism in developing emotional intelligence among the employees. Significance of the Study This study is one of the first known attempts to uncover the relationships among El and HARD climate in empirical research. Because it is currently difficult to find an empirical study that integrates these concepts, this study can provide foundational knowledge for further research on the topic.The results of this study will also have implications for practitioners in the field of human resource development. Though applications of El are already actively used in training and development programs after the concept was popularized by Coleman (1995), the problem is that there is not efficient scientific evidence for the effect of El in the workplace (Matthews et al. , 2002). Though there are a few studies that have found significant relationships considered neither the contextual factors of the work settings nor the effect of emotional intelligence experienced by workers.Thus, it is still not certain in which circumstances El and HARD climate have an effect on work outcomes. Thi s study will identify the contextual factors that interact with the employee's El to bring about consequences in the workplace. Therefore, human resource development restrictions may be able to apply the findings of this study in exploring the possibilities of designing and implementing El development programs. There is still a lack of research on the construct in the field of human resource development . F significant relationships among employees' El are found in this study, practitioners may apply this finding to explore the possibility of reducing employees El . Limitations of the Study 0 Because this study will be conducted in specific work settings, the findings may not be applicable to a Job environment with different characteristics. 0 Also, the results of his study may not be generalized to employees in organizations that have a different culture because emotion display rules are a function of societal norms, occupational norms, and organizational norms. In addition, cautio n is needed when interpreting the results of this study. Even if an individual's El is found to have positive effects, this does not necessarily imply that people with high El should be selected when organizations hire employees. Nor will this [7] research provide any evidence about whether El development programs are possible or effective. 0 Finally, there is much controversy over whether emotions can be assured empirically. Thus, the limitations of the instruments used in this study may have an effect on the usefulness of the results in a workplace setting.Objectives:o To study the implication of HARD mechanism on emotional intelligence. Hypothesis:Ho -There is no significant relation between HARD mechanism and emotional intelligence. Hal- There is a significant relation between HARD mechanism and emotional intelligence. Definitions of Key Terms Key terms in this study are defined as follows. Emotional intelligence (E') :-is the ability to identify, assess, and control the emotion s of oneself, of others, and of groups. It can be divided into ability El and trait El.Ability El is usually measured using maximum performance tests and has stronger relationships with traditional intelligence, whereas trait El is usually measured using self-report questionnaires and has stronger relationships with personality. Emotional awareness:-emotional awareness is the first step needed towards getting an emotion in order to be able to get rid of it. For example you might be feeling happy while being with your friends then suddenly and out of no where your mood swings.This didn't happen out of nothing as it seemed but you Just didn't notice the trigger hat resulted in the mood swing because you didn't develop proper emotional awareness Self-assessment: -Self assessment is the process of looking at oneself in order to assess aspects that are important to one's identity. It is one of the motives that drive self-evaluation, along with self-verification and self-enhancement. Self -confidence:-self confidence relates to self-assuredness in one's personal judgment, ability, power, etc.Self-control:-Self control is the ability to control one's emotions, behavior, and desires in order to obtain some reward, or avoid some punishment. Presumably, some smaller) reward or punishment is operating in the short term which precludes, or reduces, the later reward or punishment. Empathy:-Empathy is the capacity to recognize emotions that are being experienced by another sentient or fictional being. Performance Appraisal:-let is a method by which the Job performance of an employee is evaluated.Performance appraisals are a part of career development and consist of regular reviews of employee performance within organizations. Feedback:- Information about reactions to a product, a person's performance of a task, etc. , used as a basis for improvement. Social competence:-Social competence is a complex, multidimensional concept consisting of social, emotional (e. G. , affect re gulation), cognitive (e. G. , fund of information, skills for processing/acquisition, perspective taking), and behavioral (e. . , conversation skills, proboscis behavior) skills, as well as motivational and expectancy sets (e. G. , moral development, ceaselessly) needed for successful social adaptation. Social competence also reflects having an ability to take another's perspective concerning a situation, learn from past experiences, and apply that learning to the changes in social interactions. Personnel competence:- The set of individual personality traits which enable individuals to manage themselves independently and capably.Emotional Intelligence: Conceptual framework Concepts of intelligence have evolved over the last 100 years. In the first half of the 20th century, there was a common belief that the adequate measure of IQ test. But looking into the findings of current researches, it is said that the IQ scores as the measure of intelligence need to be interpreted with caution . Academics as well as the practitioners have conveyed that the intelligence of human beings and its implications for the organization should be considered from the cognitive and emotional perspectives.They say that as compared to cognitive intelligence, it is the emotional intelligence that has greater relevance to organizational successes. In 1900 Alfred Binge begins administering tests to French school children for intelligence and first large scale administration of IQ test was held to US army. The notion of El can be traced to Thorniness (1920) concept of social intelligence, Heckler's (1940) proposition conceptualization of of non-intellective abilities as well as Gardener's (1983) personal intelligence. However, the term of 'emotional intelligence' (E') owes its origin to Salvoes and Mayer (1990).They originally defined emotional intelligence as the ability of an individual to monitor one's own and others emotions, to discriminate among the positive and negative effects of em otion and to use emotional information to guide one's thinking and actions. Then emotional intelligence has been popularized by Coleman (1997), the concept is derived from social intelligence Monsoons and Indris, 1999). Unlike abstract intelligence, which refers to the ability to understand and manipulate symbols, or concrete intelligence, social intelligence refers to the ability to understand and relate to people.According to the Coleman†s emotional intelligence model he identifies four emotional intelligence domains and 19 associated competencies. These four domains are self awareness, self management, social competence and social management El is also can define as an individual's ability to accurately perceive reality so as to understand and regulate their own emotional responses as well as adapt and respond to others (Mayer and Salvoes, 1997; Paltrier, 2002). This emerges as four interrelated social skills, grouped around knowledge, perception, regulation and mineral int elligence (Mayer and Salvoes, 1997).Leaving aside general intelligence, the other components relate to the individual's ability to manage their emotional response (Coleman, 1998; Mayer and Salvoes, 1997). [10] Emotional perception allows individuals to respond congruently, as they recognize their own and others† emotional responses. Emotional regulation meaner individuals self-monitor the intensity and direction of their own and others â€Å"emotional responses, as Paltrier (2002) highlights, allowing them to moderate negative emotional reactions and remain positive.Regulation, the third component, allows individuals to utilize their emotional knowledge to promote creativity and flexibility, framework be personalized in the following ways. First, individuals who understand their own emotions can more accurately identify their responses and so change if need be. Second, the intellectual use of emotions meaner individuals† cognitive decisions are more acute, so they are b etter able to assimilate information, make Judgments or be creative and solve problems.This suggests emotionally intelligent people are more self-aware regarding their strengths and limitations, and because of this they are claimed to be more confident, optimistic, legible, innovative and comfortable with new ideas (Black, 1999; Coleman,1998; Mayer and Salvoes, 1997). Clearly,employees offer advantages to contemporary organizations wanting to gain competitive advantage through adaptability, rapid response and change innovation. At this point, we must acknowledge that studies of emotional intelligence are in their infancy, with some questioning the veracity of the concept (Hunt, 2001) and its measures (Becker, 2003).Relationship of Emotional Intelligence with other organizational factors Factual Ihram. Et. Al. (2002) investigated the relationships of the five dimensions of emotional intelligence: self-awareness, self-regulation, motivation, Emma-thy, and social skills of supervisors to subordinates' strategies of handling conflict: problem solving and bargaining. Data (N = 1 ,395) for this study were collected with questionnaires from MBA students in seven countries (U. S. , Greece, China, Bangladesh, Hong Kong and Macaw, South Africa, and Portugal).The results in the U. S. Suggested that self- awareness is positively associated with agglutination, empathy, and social skills; self regulation is positively associated with empathy and social skills; empathy and social kills are positively associated with motivation; which in turn, is positively associated with problem solving strategy and negatively associated with bargaining strategy. Differences among countries in these relationships were noted and implications for organizations discussed. [1 1] Brewer,et. L(2012) examined different models of emotional intelligence with respect to capability, competency, and traits. It offered a comparison of emotional intelligence with other leadership styles and the associate d skill sets which can be both learned and taught. It discussed the implications of emotional intelligence as to organizational culture wherein examined are the applicability of business models with other theories of emotional intelligence. Detailed are information on the ability and mental model of emotional intelligence which can be achieved at four levels from infancy to adulthood.Gulling trip also carried out study on emotional intelligence on the different model of emotional intelligent with respect to capability, competency,trait. Laura. Et. Al. (2011) examined the effects of emotional intelligence on getting along and getting ahead leadership behaviors at work. The results found room an analysis of a dataset derived from a 3600 leadership behavior survey effect on collaborative behaviors at work, and collaborative behaviors directly affect the inspirational side of leadership performance.Floret Elizabeth also visualized the study and examined the effects of emotional intellig ence on getting ahead leadership behavior at work. Gardenia. Et. Al(2012) conducted a study to investigate the relationship between emotional intelligence and agility of the workforce in order to determine how indicators of emotional intelligence facilitate the agility at the individual level. Statistical Population of this study included managers, supervisors and staffs of food companies and the simple random sampling method was used. The survey results have showed that emotional intelligence factors have an impact on workforce agility.The results also have revealed that factors which are related to interpersonal competence (Self-awareness, self-control and self-motivation) have more effects on the agility than factors which are related to social competence (empathy and relation management) and have a greater role in workforce agility changes. Toadied Massey. Et. Al (2010) assessed a study to investigate the relationship twine emotional intelligence and variety of organizational po wers among them is one of the research goals. Pearson correlation and a questionnaire were the tools used to collect data.The results shown that there is a directionally positive relationship between emotional intelligence and the tendency to admittance of expert and referent power. Moreover, there is a reverse relationship between emotional intelligence and the tendency to admittance of coercive power, legitimate power and reward power. Should Stayed. Et. Al (2010) demonstrated a study to measure the effect of emotional intelligence and [12] ender on Job satisfaction in three different governmental organizations in Egypt (Information and Decision Support Center (ODDS), Ministry of Communications and Information Technology (MIMIC) and (N.B.).A survey method was used to gather 48 questionnaires from employees who have worked in the three organizations. It employed a linear regression with emotional intelligence and gender as the independent variable. The results lead that employees w ho are of high emotional intelligence are more satisfied with their work more than the employees who are of low emotional intelligence. The outcomes of testing the research hypotheses showed here major findings: First, gender has insignificantly influenced with Job satisfaction, second, emotional Intelligence significantly influences with Job satisfaction.Third, emotional intelligence and gender interact to influence with Job satisfaction. Emotional Intelligence at the Workplace: The benefits of applying El in the workplace may include higher tolerance for stress, better people management skills and more effective performance as part of a team (Killeen, 1996). Researches have also showed the linkages between Job satisfaction and El. Higher levels of El predicted higher levels of Job satisfaction and stronger inspections with co-workers and supervisors (Abraham, 1999).Fisher (2000) linked emotions and moods with Job satisfaction. Recently, Cote and Morgan (2002) found that amplificat ion of positive emotions increased Job satisfaction while suppression of unpleasant emotions decreased Job satisfaction. The El construct has important (Cooper and Safe, 1997) . In the organization domain, several studies examine the relevance and prevalence of emotional intelligence in the context of the corporate sector.Sings (2003) compared Japanese and Indian managers and concluded that Japanese managers were high on thinking, while Indian managers were high on leaning. Further it has been argued that since Indians, by and large have high affiliation need, this needs to be tapped effectively through the appropriate use of the concept of El that yields enhancement in productivity. This shows that the need of El is not uniform across occupations. The relationship of El was studied with leadership effectiveness, success and Job satisfaction among Indian army officers by Survivalist (2003).It was found that emotionally more intelligent army officers adopted a transformational style of leadership to motivate their subordinates to perform beyond expectations. They also perceived them to be more successful in their careers. Highs (2004) have studied the relationship between [13] emotional intelligence and performance in UK call centers. To explore the relationship between the El of call center agents and ratings of their performance, a sample of 289 agents from three organizations was studied.Results included a strong relationship between overall El and individual performance as well as between several El elements from the model and performance concluding that individuals having good emotional intelligence were better on their work performance. Another study examining the relationship of emotional intelligence and job satisfaction among 291 Indian army officers using a structured interview schedule was reported by Survivalist (2004). The result showed that the overall regression equation between the dimensions of El as predictors and Job satisfaction as criterion variable was not significant.This result suggested that El does not contribute towards satisfaction with the Job. Whereas, other researches have showed the linkages between Job satisfaction and El. Higher levels of El predicted higher levels of Job satisfaction and stronger connections with co-workers and supervisors Abraham,1999; Kahn, 1990). Vender Zee and Wave (2004) examined the usefulness of trait emotional intelligence among a sample of 1,186 top managers who filled out questionnaires for emotional intelligence and were evaluated by a consultant on their competencies.Three higher order factors were found to underlie the Bar-on emotional quotient Inventory (Bar-On,1997): Sense of accomplishment, empathy and playfulness. On the whole, top managers scored higher on the El dimensions compared with a general population sample. High El scores were particularly found among managers from enterprising occupational environments hat is environments dominated by activities that entail pe rsuading the leading others to attain organizational goals or economic gain.Another review was reported by Giddier, Matthews and Roberts (2004) for conceptualizations and empirical evidence in support of emotional intelligence and its claimed role in the occupational environment. Consideration is given to the purported status of El in occupational and career assessment (with particular emphasis on personal selection and placement), Job performance, and satisfaction. Overall this review demonstrates that recent